How to Obtain Support
All Standard Support (1st level)
All standard support is provided by email typically with responses spanning 7 days a week, but with emphasis on weekday business hour service.
SBSmigration.com does not provide first level support by telephone.
Pre-Sales or to arrange payment for Premium Support or Consulting
For telephone support escalation and all Premium Support options, you may email or use the phone to arrange pre-payment terms necessary to initiate telephone or remote access support services.
Voicemail is not a higher priority contact than email, actually it’s the opposite.
Business Support Hours
Normal weekday business hours are (GMT-6) USA Central Time 8 am to 6 pm.
Weekend and holiday coverage is provided as a courtesy at whatever level is available, but not with a committed time or schedule.
Outside Business Support Hours
You may anticipate that 7 days a week support emails are periodically reviewed on a best effort basis.
Night and holiday monitoring of the support queue is primarily to identify crisis conditions needing escalation. As a courtesy, all support emails that can be handled in a timely manner at that time will also be addressed.