Support
Standard Support: First Product Orders
Swing It!! Technician Kit
- Your First Project primary support included in every Kit includes 1:1 Expert Project Support, our celebrated 90 days of unlimited free email support to address the successful completion of one project.
- In addition, you are welcome to use the Discussion Forums for research and troubleshooting, but you generally get the fastest response to a question with your direct email support option than posting in the forums.
- Your license allows you to work independently on as many projects as you want beyond that, and you can obtain additional support either through purchasing another Kit, moving to a subscription, or as hourly fee based support.
Duet Bundle Subscription
- Your First Project primary support included as part of the bundle is the 1:1 Expert Project Support, our celebrated 90 days of unlimited free email support to address the successful completion of one project.
- Beyond the first project, refer to the next section below for an outline of what all Subscriptions provide as support options.
Standard Support with an Annual Subscription
The Annual Subscription is designed to address all your support and project guide needs at the lowest possible cost for support with maximum flexibility. If you maintain a subscription, you have these resources waiting at minimal cost.
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Discussion Forums – These are the mainstay of how subscribers can get fast answers to specific questions, all you need to do is search the history of questions already answered. Our customers are provided unlimited use of our online Discussion Forums hosted on SBSmigration.com and available 24x7 for peer-to-peer discussions, research and troubleshooting.
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1:1 Expert Project Support – (Optional $150/project) Unlike the Technician Kit with support bundled in every order, with the annual subscription you don’t pay for direct email support as part of the annual renewal cost, you order direct support if and when you need it for a particular project. If you get into a project that is complex, or has unexpected issues, subscribers have this cost effective option for a flat-rate unlimited support on any project.
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Low-Priority Direct Support via Forums – As a benefit to a subscriber, you can even take advantage of the discussion forums to ask low-priority questions to get direct support because we monitor and participate in the conversations in the forums too. It’s not as fast as direct email support, but you will get an answer you can rely upon.
Ordering Premium Support
To order premium support, please contact us directly by email or phone.
Review Premium Support Options and Rates and Contacts
- Premium Support – We do offer expanded support options that are fee based and intended to address crisis escalation or pre-arranged out of scope consulting.
- Expanded Scope Project Consulting – You may have issues you want advice on that go beyond the scope of our project reference, and that’s not a problem. If we identify something in a pre-sales discussion that you need help with and we can provide some skill and experience to see you through it, that’s easy to arrange on a fee basis. This is intended to be wrap-around support, filling in gaps in a migration project.