IT Pros and Our Customer Relationship
SBSmigration.com expects Swing It!! Kit customers make a profit from the first kit, on the first project, and with every customer after that you apply that skill.
You should immediately see profits on the first project billing you do, complete it efficiently with a happy customer as well, and now have a skill you can use over and over again at no extra cost. Our service is to improve your skills, and then solve the problems of getting current information as things change before the next migration project comes around. We will commit to build more value into our products and services, so that you can keep building value into your business services as well.
We will use your contact information to communicate with you for the business purposes represented here at SBSmigration.com.
SBSmigration.com will maintain a privacy policy for information collected at our website regarding registration, purchase, and information requests which is defined as treating that list as our customer or contact list only. It will not be sold or similarly transferred to other parties not associated to SBSmigration.com. If any change of status should occur, we will provide you an Op-In option at that time.
We want you to be more valuable to your customers, so that we become more valuable to you.
Our goal is to build a relationship with resellers and consultants, one that build in a value in your business that can be transparent to your customer if you want, or adds the stature of our participation is you prefer. That is entirely your decision.
We embrace dealer/consultant channel priorities.
Our products are not positioned for end-users. The state of the industry is that it becomes increasingly difficult to determine who is an end-user, who is a consultant to an end-user, and who is a reseller or integrator in a cascade of customer relationships. SBSmigration.com has no desire to compete for or identify the end customer to the detriment of a channel professional. For this reason alone, in a support delivery situation, we may attempt to identify the source of a system purchase, and to identify if a reseller or consultant is already involved. For us, it's a very simple preference:
- We would like the most skilled folks available involved in this sort of process
- We would like the kit purchased for/by the company or technician doing the work
- We would rather avoid situations involving 3-way support discussions, if possible, but that's not to say we can't allow it, we want do what makes sense
Simple Idea: Buy what you need, when you need it, use it for any projects while it's useful.
- You want a migration strategy that has been thought through step-by-step, evaluated and tested independently by experience professionals, and which represents a good value to your business needs.
- You want tools that work to save you time and improve consistency, and references that are educational, as well as project driven.
- You value quality research and documentation prepared for you.
- You want a "pay as you go" approach, affordable to build the cost into an individual migration project so that our Swing It!! Kit it pays for itself on the first project.
- You realize that our service for you actually builds a skill, one you can use over and over. The tools and documentation support that skill, so as long as they remain effective to do that work, you want to use them, and we embrace that approach.
- You understand and want SBSmigration.com taking the effort to continuously revise the tools and documentation to keep up to date with things that are changing, but you'd prefer to pay to get the tool and doc updates only as you need them, when you have another project, or your own kit is now out of date and the support period is expired.
- You would like the tools and related documentation supported if the tool is broken or the docs are in error.
- You don't want extended costs for "2nd level support" of SBS or hardware issues built into the base Kit cost if you probably don't need it. We know you may well already have other sources of that type of support. You will ask for us to provide it separately if you want it.