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Support Pricing

Free Discussion Forums – Your active account provides you with access to use our forums for peer discussions. This is primarily an option oriented toward subscribers who can use this as a simple and low cost support approach rather than with direct support.

Discussion Forums
  • 24x7 Worldwide
  • Moderated Support
  • Peer Discussion
Peer Discussion Forums (Monitored/Managed)
  • The most authoritative research, troubleshooting and discussion resource on Swing Migration is available 24x7 worldwide
  • Free to all customers with an active account
No Cost
 
 
Free for Active Accounts – Monitored Discussion & Low-Priority Support
  • Unlimited use for discussion, research and troubleshooting
  • SBSmigration.com monitors and manages discussions on a routine basis.
  • Questions in the forum directed to the moderator are a lower priority than direct support or premium support options.
 
 
 
Standard Support – First Project support as well as the option to obtain 90 days unlimited email support for any project are available within the 1:1 Expert Project Support options. 
 
1:1 Expert Project Support
  • 90 days Direct Email Support
  • Unlimited for one full project
  • Scope is the project reference 
Unlimited Direct Email Support
  • 95% of all support cases are successfully completed with this support method
  • Unlimited support on one project for 90 days
Full
Project
 
 
Bundle Product Support Case – One “Support Credit” included
  • Technician Kit
  • Duet TechPro Subscription Bundle
  • Managed Project Kit Bundle
Included
in a bundle
 
1:1 Expert Project Support  – Purchase a “Support Credit” separately
  • A project support case can be opened on any project at any stage of progress.
  • This can also be a good option for a project which is initiated as a disaster recovery. A Swing Migration that begins as a disaster recovery includes the DR work within the scope of email based support.
$120 per
project
 

Premium Support – We do offer expanded support options that are fee based and intended to address crisis escalation or pre-arranged out of scope consulting.

Expanded Scope Project Consulting – You may have issues you want advice on that go beyond the scope of our project reference, and that’s not a problem. If we identify something in a pre-sales discussion that you need help with and we can provide some skill and experience to see you through it, that’s easy to arrange on a fee basis. This is intended to be wrap-around support, filling in gaps in a migration project.

 
Premium Support Scope
  • Telephone Support
  • Remote Access
  • Out of Scope Consulting
Prepaid with 2 hr. minimum
  • Applicable hourly rate
  • Subject to availability
  • Billing in 20 minute minimum increments
  • May require advanced scheduling
2 hour
Minimum
 
Standard-Priority Live Response  – Business Weekday Hours
  • Voicemail and call back, not higher priority than email, typically applies to out of scope issues.
  • Engagement may be delayed to non-peak times
$120/hr
 
Priority Support – Business Weekday Hours
  • Top-of Queue call back or maintain an open conference line
$180/hr
 
Priority Support  – Non-Business Hours
  • Schedule Conference for fixed-time blocks for committed support on call
  • Pre-arrangement 72 hrs in advance suggested for committed support
  • Business Down Crisis Support (if available)
$180/hr