Obtain Support
Free Discussion Forum Support
Logon to SBSmigration.com
Choose: Get Support or use the Forums
SBSmigration.com offers Free Peer-to-Peer Discussions.- (Free) Peer Level Discussion Forums
- Single issue/topic resolution discussions, basic troubleshooting advice or task clarifications
- Our support staff actively participates
Excellent discussion history for common issues, troubleshooting of single issue questions, includes optional direct email alerts of replies.
Chose from two levels of SBSmigration.com standard support.
- 1:1 Expert Project Support Case
- Priority Managed Support Cases: end-to-end tracking, private for any questions in scope to complete one entire project in 90 days.
- Includes detailed diagnostic assistance or log analysis
Consistent support communication via the website also includes optional direct email alerts of replies.
Pre-Sales or to arrange payment for Premium Support or Consulting
SBSmigration.com provides escallated support by telephone with hourly rates, 2hr minimum.
For telephone support escalation and all Premium Support options, you may email or use the phone to arrange pre-payment terms necessary to initiate telephone or remote access support services.
Voicemail support requests are not a higher priority contact than forum discussions or support cases, actually it’s the opposite. Opening a support case from the website is the fastest way to obtain support.
Availability
Business Support Hours
- Normal weekday business hours are (GMT-6) USA Central Time 8 am to 6 pm.
- Weekend and holiday coverage is provided as a courtesy at whatever level is available, but not with a committed time or schedule.
Outside Business Support Hours
- You may anticipate that 7 days a week support emails are periodically reviewed on a best effort basis.
- Night and holiday monitoring of the support queue is primarily to identify crisis conditions needing escalation. As a courtesy, all support cases and discussion forum issues that can be handled in a timely manner at that time will also be addressed.
Support FAQ's
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Support Pricing
Free Discussion Forums – Your active account provides you with access to use our forums for peer discussions. This is primarily an option oriented toward subscribers who can use this as a simple and low cost support approach rather than with direct support.
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Discussion Forums
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Peer Discussion Forums (Monitored/Managed)
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No Cost
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Free for Active Accounts – Monitored Discussion & Low-Priority Support
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Standard Support – First Project support as well as the option to obtain 90 days unlimited webmail support for any project are available within the 1:1 Expert Project Support options.
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1:1 Expert Project Support
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Unlimited Direct Webmail
Support
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Full
Project
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Bundle Product Support Case – One “Support Credit” included
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Included
in a bundle
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1:1 Expert Project Support – Purchase a “Support Credit” separately
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$120 per
project
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Premium Support– We do offer expanded support options that are fee based and intended to address crisis escalation or pre-arranged out of scope consulting.
Expanded Scope Project Consulting – You may have issues you want advice on that go beyond the scope of our project reference, and that’s not a problem. If we identify something in a pre-sales discussion that you need help with and we can provide some skill and experience to see you through it, that’s easy to arrange on a fee basis. This is intended to be wrap-around support, filling in gaps in a migration project.
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Premium Support Scope
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Prepaid with 2 hr. minimum
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2 hour
Minimum
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Standard-Priority Live Response – Business Weekday Hours
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$120/hr
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Priority Support – Business Weekday Hours
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$180/hr
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Priority Support – Non-Business Hours
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$180/hr
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Premium Support
Premium Support & Consulting
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Telephone and Remote Access Support – We do offer expanded support options that are fee based and intended to address crisis escalation or pre-arranged out of scope consulting.
- Project Consulting – You may have issues you want advice on that go beyond the scope of our project reference, and that’s not a problem. If we identify something in a pre-sales discussion that you need help with and we can provide some skill and experience to see you through it, that’s easy to arrange on a fee basis. This is intended to be wrap-around support, filling in gaps in a migration project.
How do I arrange for Consulting?
You can use our free pre-sales support line or an email giving a description of the “project scope” and your needs.
Our rates for narrow scope consulting on an hourly basis are shown on the Premium Support page.
| Interesting fact: About 50% of the people who express an interest to buy paid consulting are pleasantly surprised to realize they don’t actually need it. It’s very common that with just an email reply or short conversation we can identify the bulk of issues that you may be concerned about either with existing information in our documentation or simple directions to resource you can use. |
Strategic and Wrap-Around Project Consulting
SBSmigration.com can provide value-added consulting to IT Pros in situations where the project you have is not just a migration process like what we have outlined, but rather it includes additional scope, and therefore additional risks or complications we can help you with.
You can contact us in advance for Strategic Consulting in planning your project, or engage us for extended support during the project. Extended support could include real-time support via voice communications, remote access to the site, or even standby reservations for support if that's appropriate to ensure your project success guidelines.