Who is SBSmigration.com?
SBSmigration.com and Customer Relationships
The goal of SBSmigration.com is to offer IT resellers/consultants ways to address their small business customers with better practices, smarter tools, and expert assistance.
SBSmigration.com has been established by Jeff Middleton in response to overwhelming IT Pro demands for better concepts in SBS migration and recovery situations. Jeff has been a recognized worldwide by SBS consumers and resellers as a trusted authority on SBS, and by Microsoft as a Small Business Server - Most Valuable Professional since 1999. He lives in New Orleans, La. (USA) where he founded a small-scale, local IT customer VAR firm in 1990. Jeff has worked as a business/ technology consultant, reseller, system/network integrator continuously for 20 yrs.
The original documentation and tools offered at SBSmigration.com draw from Jeff's experience, honed by maintaining and migrating SBS and Windows NT Family Server based domains for years. You can contact Jeff Middleton directly through the SBSmigration.com website.
SBSmigration.com is a web-based business affiliated with Computer Focus, Inc., a Louisiana based corporation founded in 1990. Computer Focus has always been and remains a small business oriented reseller and service company working with end-user customers local to our offices in New Orleans, or based in this area.
SBSmigration.com establishes a uniquely different business goal, working with IT Pros worldwide, supporting their success with their customers, and partnering in solutions that emphasize that our relationship is with you, the IT Pro, not your customers.
Learn about touring dates for Jeff Middleton
Our Customer Relationship
IT Pros and Our Customer Relationship
SBSmigration.com expects Swing It!! Kit customers make a profit from the first kit, on the first project, and with every customer after that you apply that skill.
You should immediately see profits on the first project billing you do, complete it efficiently with a happy customer as well, and now have a skill you can use over and over again at no extra cost. Our service is to improve your skills, and then solve the problems of getting current information as things change before the next migration project comes around. We will commit to build more value into our products and services, so that you can keep building value into your business services as well.
We will use your contact information to communicate with you for the business purposes represented here at SBSmigration.com.
SBSmigration.com will maintain a privacy policy for information collected at our website regarding registration, purchase, and information requests which is defined as treating that list as our customer or contact list only. It will not be sold or similarly transferred to other parties not associated to SBSmigration.com. If any change of status should occur, we will provide you an Op-In option at that time.
We want you to be more valuable to your customers, so that we become more valuable to you.
Our goal is to build a relationship with resellers and consultants, one that build in a value in your business that can be transparent to your customer if you want, or adds the stature of our participation is you prefer. That is entirely your decision.
We embrace dealer/consultant channel priorities.
Our products are not positioned for end-users. The state of the industry is that it becomes increasingly difficult to determine who is an end-user, who is a consultant to an end-user, and who is a reseller or integrator in a cascade of customer relationships. SBSmigration.com has no desire to compete for or identify the end customer to the detriment of a channel professional. For this reason alone, in a support delivery situation, we may attempt to identify the source of a system purchase, and to identify if a reseller or consultant is already involved. For us, it's a very simple preference:
- We would like the most skilled folks available involved in this sort of process
- We would like the kit purchased for/by the company or technician doing the work
- We would rather avoid situations involving 3-way support discussions, if possible, but that's not to say we can't allow it, we want do what makes sense
Simple Idea: Buy what you need, when you need it, use it for any projects while it's useful.
- You want a migration strategy that has been thought through step-by-step, evaluated and tested independently by experience professionals, and which represents a good value to your business needs.
- You want tools that work to save you time and improve consistency, and references that are educational, as well as project driven.
- You value quality research and documentation prepared for you.
- You want a "pay as you go" approach, affordable to build the cost into an individual migration project so that our Swing It!! Kit it pays for itself on the first project.
- You realize that our service for you actually builds a skill, one you can use over and over. The tools and documentation support that skill, so as long as they remain effective to do that work, you want to use them, and we embrace that approach.
- You understand and want SBSmigration.com taking the effort to continuously revise the tools and documentation to keep up to date with things that are changing, but you'd prefer to pay to get the tool and doc updates only as you need them, when you have another project, or your own kit is now out of date and the support period is expired.
- You would like the tools and related documentation supported if the tool is broken or the docs are in error.
- You don't want extended costs for "2nd level support" of SBS or hardware issues built into the base Kit cost if you probably don't need it. We know you may well already have other sources of that type of support. You will ask for us to provide it separately if you want it.
Our Support Quality
Our Support Quality is a Priority
First Project Support Included - SBSmigration.com actually establishes the option for your first project a 90 days period to obtain unlimited support at no additional cost. Its entirely up to you to use this prepaid 1:1 Expert Project Support. We stand behind the project and your investment in getting it done right.
Learn and Work Safely Offline - As long as you plan your project far enough in advance, perhaps a week or so before the required installation date, you should not have a problem. You will have time to proceed comfortably and we will provide whatever support you need. Unlike most alteratives, you can actually test your new server in it's final configuration without altering the original server.
Support Provided Working at Your Own Pace - The Swing Migration methodology we describe and support eliminates much of the risk or need for a critical timeline or critical situation support. You can finish 95% of the project without even impacting the production operations. The project construction proceeds offline, even offsite while the business remains online. You can control your risk and approach your successful outcome best by giving yourself enough time to take advantage of the unlimited free support by email. Our support is therefore possible at low cost, in fact most of it is delivered free as part of your purchase in our Standard Support options.