SBSmigration.com provides customer services including extensive Technical Support for our customers in addition to pre-sales support for anyone considering a purchase of our products or consulting services.
The nature of our products and services are geared toward providing the most efficient and cost effective support possible. Therefore, every customer making a first purchase of our Technician Kit or a bundle with a subscription is provided with direct customer support to assist them in completing the first project. This does not mean we will decline to support customers beyond the first project, just that we feel it is your choice to decide if you need those service and to obtain them separately when you need them.
95% of all our customers support requests are addressed with the flat-rate purchase of a Technician Kit ($200 USD) which includes unlimited support by email for 90 days toward the successful completion of one project.
Our Subscription model provides substantial support options on every level of cost and immediacy of support. The standard support is essentially "free with your active account" by taking advantage of the Discussion Forums. For customers who would prefer to obtain direct unlimited email base support as a priority, this is available through our 1:1 Expert Project Support option for a flat fee. For even higher priority communication, our Premium Support options include telephone and remote access support provided under an hourly fee.
SBSmigration.com welcomes any feedback on our support policies and how we may server our customers better. This brief summary is presented here to ensure that if you are a end-user who has been contacted by an IT consultant proposing to perform a migration using the processes that we document and support, we want to make it clear that we will stand behind our products with direct support if you need it.
Please review our Support page information for details on the pricing of our other support options.