SBSMigration.com

Our Support Quality is a Priority

First Project Support Included - SBSmigration.com actually establishes the option for your first project a 90 days period to obtain unlimited support at no additional cost. It’s entirely up to you to use this prepaid 1:1 Expert Project Support. We stand behind the project and your investment in getting it done right.

Learn and Work Safely Offline - As long as you plan your project far enough in advance, perhaps a week or so before the required installation date, you should not have a problem. You will have time to proceed comfortably and we will provide whatever support you need. Unlike most alteratives, you can actually test your new server in it's final configuration without altering the original server.

Support Provided Working at Your Own Pace - The Swing Migration methodology we describe and support eliminates much of the risk or need for a critical timeline or critical situation support. You can finish 95% of the project without even impacting the production operations. The project construction proceeds offline, even offsite while the business remains online. You can control your risk and approach your successful outcome best by giving yourself enough time to take advantage of the unlimited free support by email. Our support is therefore possible at low cost, in fact most of it is delivered free as part of your purchase in our Standard Support options.

90 Days Unlimited Support Included for Your First Project

Your first project with a Technician Kit or Duet Bundle includes 90 days of unlimited free email support to address the successful completion of one project.

Swing It!! Technician Kit

• First Project support included in every Kit includes 1:1 Expert Project Support, our celebrated 90 days of unlimited free email support to address the successful completion of one project.

Duet Bundle Subscription

• First Project support included as part of the bundle is the 1:1 Expert Project Support, our celebrated 90 days of unlimited free email support to address the successful completion of one project.

You should have confidence that the first project will go well, without risk, with confident progress. Our statement of unlimited support by email stands behind our belief that we can address anything you need as long as you follow the step by step project outline and allow time to work though the issues you encounter. The business isn’t down, so the project has a comfortable pace.

With all products from SBSmigration.com your license allows you to work independently on as many projects as you want. Our "first purchase products" bundle 90 days unlimited support by email for your first project to ensure your success and opportunity to experience our support. Beyond the first project, you are welcome to obtain additional support either through purchasing another Kit, purchasing a 1:1 Expert Project Support case, or via our hourly fee based support.

Our documentation resources plus the free support options address 90-95% of our customer support request to complete the first project successfully. Our support on the first project also helps you to learn what you need to work independently on more projects after that.SBSmigration.com has the goal to continuously improve the quality and value of our standard documentation as a foundation of our support options.

Per-Project Standard Support Options 

Each of these support options is either free or a flat rate priced option that will help you manage your project budget:

• Pre-Sales Consultation – Complimentary phone and email discussions for purchase question as well as technical planning feasibility in scope. 
  
• First Project Support – Swing It!! Technician Kit includes our celebrated 90 days of unlimited free email support to address the successful completion of one project. We offer this separately for more projects as 1:1 Expert Project Support. 
• 1:1 Expert Project Support – Subscribers may find they want another project covered with the same approach as First Project Support. This is it, 90 days of unlimited free email support to address the successful completion of one project. It’s a flat rate for unlimited support during a 90 day period for any one project. 
• Subscriber Discussion Forums – Our customers are provided unlimited use of our online Discussion Forums hosted on SBSmigration.com and available 24x7 for peer-to-peer discussions, research and troubleshooting.

Annual Subscriber Account Support Options

The Annual Subscription options let you decide if you want "per project support, or if you prefer to simply take advantage of the free discussion forums. Our approach is designed to address all your support and project guide needs at the lowest possible cost for support with maximum flexibility. If you maintain a subscription, you have these resources waiting.

• Discussion Forums – These are the mainstay of how subscribers can get fast answers to specific questions, all you need to do is search the history of questions already answered. Our customers are provided unlimited use of our online Discussion Forums hosted on SBSmigration.com and available 24x7 for peer-to-peer discussions, research and troubleshooting.
  

• 1:1 Expert Project Support – (Optional $150/project) Unlike the Technician Kit with support bundled in every order, with the annual subscription you don’t pay for direct email support as part of the annual renewal cost, you order direct support if and when you need it for a particular project. If you get into a project that is complex, or has unexpected issues, subscribers have this cost effective option for a flat-rate unlimited support on any project.

• Low-Priority Direct Support via Forums – As a benefit to a subscriber, you can even take advantage of the discussion forums to ask low-priority questions to get direct support because we monitor and participate in the conversations in the forums too. It’s not as fast as direct email support, but you will get an answer you can rely upon.

Premium Support & Consulting